Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Well I can't seem to find anything like that and the closest thing I can find is a. The box does however have a hole in the bottom, through which i could see some. 12-10-2022 18:51 - edited 12-10-2022 18:59. Stay safe online. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. on 03-08-2020 18:05. Best Regards, Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. 1 [or 192. Some properties do not have a wall socket, only a cable. Any help please?Push the white cable (from the old Hub) into the back of the new Hub. 97K; 1. These enter my house via an air brick/vent very close to. 2. I have 2 black sky looking cables but that is it. Account - Mobile. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Stay safe online. Aug 8, 2019. Browse Virgin Media Virgin Media Community. Some of the cables hanging out the wall were cut off after the house improvements. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. My Virgin Media App. No Virgin Media wall socket on 16-10-2022 18:45. Call the pre-installation and delivery team on 0800 052 1734 explain. Phone line - 5 mins. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I can only find the TV socket. Can anyone help or know how long it takes to g. My previous sky microfilter attached here. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Not all properties have a socket, just a cable. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. correctly to the Virgin Media wall socket, please follow these instructions to get set up. But i cant seem to find anywhere to book/contact and get someone to come fix thisWire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayQuickStart, set up and connections. Browse Virgin Media Virgin Media Community. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Wall Socket. Installation: Wall socket issue. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Follow these simple installation steps for your Virgin Media home phone set up. 4. . on 28-10-2022 17:29. Networking and WiFi. Call the Pre-installation and delivery team on 0800 052 1734. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Turn on your TV and get connected. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Incidentally the phone socket is redundant if not in use and can be safely removed. on a domestic hub you look at the values thus. Plug into the Virgin Media wall socket. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. We would like to show you a description here but the site won’t allow us. 0 Kudos. But I. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Just joined. I have tried to contact vm but I don’t have a landline number so they w. Occasionally only a very short stub of wire is left. The pre-install team number is 0800 052 1734. Is there likey to be any problem with this, such as degraded of weaker quality or speed. The cable fits in the socket shown in the image attached. That is a rooftop aerial outlet for Freeview TV. on 20-08-2022 22:47. • Check the connection is tightly connected, it will make a 'click' noise. I don't work for Virgin Media. 03. A Ti-Vo was installed in one of the upstairs bedrooms. Removed before I moved in. you take control of your Virgin Media life. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Also tried the Ethernet, not. . - 4993023We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. If you can get Quickstart, you can choose one of two delivery options. Account - Cable. Account - Cable. But I have no Virgin Media Wall - 5216419. Manage Your Account. However the wall socket doesn’t have the correct connection for the cable with the hub. Please help. Delivery 7 days a week. 22-12-2022 19:19 - edited 22-12-2022 19:20. 4 weeks ago. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. . Account - Mobile. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. I tried both the wires, it didn’t set up the WiFi. I wanted to check with people on here before trying to get an engineer in, just. Reply. 1) remove the attenuator from the existing cable, plug it into back of hub. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. At least 30Mbps download speeds in every room or £100 one-off credit. Occasionally only a very short stub of wire is left. Options. Telewest Cable Wall Sockets. A Virgin Media. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. I've got the same problem as above. Plug it into a wall socket near one of your existing Powerlines. The kid arriving on Tuesday the 29. Sometimes there is no wall box, just a trailing cable. Two virgin media wall sockets, only one required in QuickStart,. Could I get someone to come - 5400021. Reduces the number of required wall sockets. Thank you. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Manage Your Account. But its still failing to get any connection (i think i. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayHello, I just received the broadband kit (Hub 4) and I have the same problem - no VM fibre socket in the flat. Back a step. Available with M50 broadband or faster. Just a open reach socket. Please help. 0 Kudos Reply. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Hi, I ordered a QuickStart from virgin media but realised I have no wall socket. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. QuickStart, set up and connections. However, I do not have any of the specified wall sockets available. easy install. ThanksHello there. We all know and love the internet and TV services that can enter our homes through entry points. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Hi, Same problem here. ThanksRe: No virgin media wall socket. . (My photo is too big for - 5104888. No Virgin Media socket Go to solution. Tried to connect it but unfortunately there is no wall socket at all in property. Options. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I can't find an internal wall socket. Sometimes there is no wall box, just a trailing cable. Was told that an engineer would come out, look at the sockets and do the switchover. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. . #2. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Hi, I just moved to a new house and got my virgin media kit today. on 29-01-2022 10:55. . Tags (1) Tags: wall socket. 4 weeks ago. I've looked for an external box but cannot. Indeed, I just took further photos which may help illustrating. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 01K;I've just moved into a new property and received my Virgin Quick Setup kit. Security matters. @Soroosh1 wrote: Hi, I just received my hub. 0 Kudos. TV box - 15 mins. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. Thanks again. 1 ACCEPTED SOLUTION. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. on 15-11-2022 18:53. No Virgin media wall socket. 29-12-2022 20:58 - edited 29-12-2022 21:00. I tried both the wires, it didn’t set up the WiFi. Hi all, when I signed up for Virgin Media, it said the service was available at my house. 01-02-2023 10:59 - edited 01-02-2023 11:00. We recently applied for a virgin package of tv, phone and broadband. Not able to set up my broadband. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Account - Mobile. nor can I find a external brown box. 283; 37; 57; stabilo00. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. on 25-09-2022 15:41. You need to go outside and locate the brown or grey omnibox on the wall. Here you’ll find all the help you need for Virgin Media related problems and issues. Manage Your Account. We have tried plugging it into the only box we found it would fit but no luck. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Follow these steps to install your virgin Media Broadband, TV and Phone service. My Virgin Media App. Account - Mobile. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Turn on and start the Box. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. to be phone lines. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Stay safe online. Virgin Media; My Virgin Media; Shop;. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. 8 KB Views: 54. 0800 052 1734-----Deadwood1. No VM wall socket; Options. Phone. Re: No Virgin media wall socket. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Plug into the wall socket. The cable could be hidden within, or behind, furniture. self install. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Connect the Hub’s power cable with the blue tab. Stay safe online. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. My understanding is you can only get the quick start kit if the house has had VM in the past. . Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Tudor. We all know and love the internet and TV services that can enter our homes through entry points. . Hub 5,. 24 Inc Vat. 3 minutes ago. I'm a Very Insightful Person, I'm here to share knowledge. Thank you for your post and welcome to the community. Next, connect the power cable. Being connected to the internet is one of the most important modern essentials in 20. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. Once connected it directly to a hub, a little bit loose, but then interne. Phone. Turn on and start the hub. 0 Kudos Reply. My previous sky microfilter attached here. We would like to show you a description here but the site won’t allow us. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Now to my Issue: I opted for the self-installation ki. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. 1. The large Eurobell wall box is where you would connect. I'm a Very Insightful Person, I'm here to share knowledge. . Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. It can take 5 to 10 minutes to restart. I highly doubt my landlord will allow a virgin coax. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Internet connectivity is one of the most. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi there. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Is there a way to connect the VM router without a wall socket please ? - 50362733 weeks ago. The thing is that there is no socket in the wall. SpeedI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Been on a call for more than 1 hour with - 5149211No Virgin media wall socket on 19-08-2022 08:54. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Some properties do not have a wall socket, only a cable. It is likely you will be waiting a few days. Virgin Fibre Areas only. Socket should be on the underside. Virgin Media. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. I've looked for an external box but cannot. There are multiple different branded wall boxes inside our flat but none. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. on a domestic hub you look at the values thus. The cable could be hidden within, or behind, furniture. i opted for the self install, however on inspection we - 5180915. to your Virgin Media socket. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Tudor. Tudor. If possible, I would like to get rid of this rather ugly white. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Most. Stream from Virgin Media. 0 Kudos Reply. Booking an engineer is easy with Virgin Media. Screwless Faceplate. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. 4. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. It is surface clipped usually. Can a - 5057222 - 2Just like the other posts- I do not have a virgin media wall box. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. Switched On Families. The NTL cable termination box is outside. These enter my house via an air brick/vent very close to. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). We have tried plugging it into the only box we found it would fit but no luck. The Stream remote. There’s even no BT wall socket. virgin media internal wall box. I ve got a green light flashing from our HUB. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Answered! Go to Answer. 388. Also tried the Ethernet, not. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Networking and WiFi. Virgin Mobile. Tudor. You can also check for a loose cable as not all properties have a socket. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. Manage Your Account. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Options. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message;. . wall socket. Received the kit and was excited to set up until I realised you need an ethernet wall socket. . We're here to help. We have the quickstart pack but sadly cannot get broadband set up and working. I have recently got the QuickStart WiFi with no virgin wall socket the man on phone said I wouldn’t need one but think I did and not - 5069775According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. 5. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Now have to wait until late next week for a technician to arrive!Don’t have a virgin media wall socket; Options. Since I need the TV to be downstairs I was afraid I was out of luck and needed a technician to install a new wall socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. provided, I shall give them a call tomorrow. com. If you need a new wall socket, the engineer will install this for you during the appointment. What to expect with broadband. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The isolator has a terminator cap (marked below) fitted to the open end. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Called 0800 052 1734 as well as 0800 953 9500. Kindly help me with a manned installation. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. Virgin Media; My Virgin Media; Shop;. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Virgin Mobile. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Pop the power cable into a nearby plug socket, and turn it on. . on 21-02-2023 17:48. which will give you a general idea of VM fixtures and fittings. Account - Cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Absolutely not. Now to my Issue: I opted for the self-installation ki. Explain what needs to be done and book an engineer visit. I’ve just lived into my new house and received my Virgin box. #2. Mark as New;The cables from the external box lead to a Bt open reach socket and a blank socket. 5. Options. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. The RJ11 sockets will be redundant. Plug the cables into the Hub. 32K. Switched. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. Hello Virgin Media, we moved into a new house. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Being connected to the internet is one of the most important modern essentials in 20. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media; My Virgin Media. A wall box may be branded with the logos of an old cable TV company (not VM). Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Chatter and natter. Tuning in. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin cables must only be provided by isolated sockets provided by Virgin Media. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Buy Multimedia Sockets at Screwfix. Solved: we were not told we would need a Virgin media specific wall socket.